Questions,
answered.

Every AltherixLabs compound is supplied for in-vitro laboratory research. It is not a drug, supplement, food or cosmetic, has not been evaluated by the FDA, and is not for human or veterinary use. Full details are in our research use only policy.

Qualified researchers aged 21 and over, purchasing for lawful laboratory research, with a shipping address in the United States. Every buyer confirms this at checkout.

Visa, Mastercard, American Express and Discover. Card details are entered on our payment provider’s secure form and are never stored on our servers.

Yes, until it ships. Email support@altherixlabs.com with your order number as soon as you can: orders placed by 2pm ET on a business day usually leave the same day.

Every lot is tested by an independent ISO/IEC 17025 laboratory before release. Reverse-phase HPLC measures purity to a 99% or higher specification, and mass spectrometry confirms identity. Nothing ships until the report is published.

Every label carries a lot number and a QR code. Scan the code, or look up the lot number in our COA library, to open the Certificate of Analysis for that exact lot. Reports stay online after a lot sells out.

Yes. A Certificate of Analysis covers one lot only, and the lot number on your vial is the one on its report. We never show a report from another lot or a sample batch.

Contact us within 30 days of delivery with the lot number and your concern. We review the lot record, may ask for the sealed vial back for retesting, and replace or refund it if it falls short. See our refund and returns policy.

Within the United States only, from our U.S. facility, so there are no customs delays or import duties.

Orders placed by 2pm ET on a business day ship the same day, tracked. Your tracking number arrives by email as soon as the label is created, and you can follow it from your account.

Keep vials sealed and move them to storage at the temperature printed on the label and product page as soon as they arrive. We do not provide reconstitution, preparation or administration guidance.

Email us within 7 days of delivery with your order number, the lot number and photos of the vial and packaging. Keep everything until we reply, and we will replace or refund the affected item.

Use our contact form or email orders@altherixlabs.com Monday to Friday, 9am to 5pm ET. If your question is about a specific vial, include its lot number.

Anything outside laboratory research: dosing, administration or reconstitution for use, protocol, cycle or stack design, human or veterinary application, and the effects of any compound in a person or animal.

Opened vials cannot be returned, because we cannot confirm how they were stored. Damaged, incorrect or missing items are replaced or refunded. The details are in our refund and returns policy.